Ordering Transcripts

Ordering Transcripts

Welcome to Hawai‘i Pacific University’s online Transcript Ordering System. Ordering Official Transcripts is now easier than ever! HPU uses the highest available level of security and efficiency for transcript ordering and delivery. Please click on the "+" symbol next to the desired transcript option for more information.

Transcripts will not be sent if you have an outstanding financial obligation to the university.


Note: A valid credit or debit card is required for all official transcript orders.


Students who are currently enrolled or planning to graduate will be given the option to have their official transcript order processed at a later time. The following processing time options will be presented while putting together the transcript order on Parchment. 

  • Hold for Grades: For students waiting for grades from a current term to be posted. Grades will be available a week after the term ends.

  • Hold for Degree: For students waiting for a degree to be awarded. Degree will be awarded after the conferral process, which can take approximately 60 days after the term ends. Please refer to the timeline found with the Petition to Graduate form. 

Failure to click on the appropriate option will result in your official transcript being printed in the normal processing time, and a new transcript order will have to be submitted. 


For further assistance, please review the following documents below: 

Current/Former Students

Current students with access to My.HPU.edu (student portal) can select the unofficial transcript link under Academic Transcripts card on your home page.

If you do not see the link to view unofficial transcripts on your home page, then you will need to add the Academic Transcript card to your home page. To add the Academic Transcripts card to your home page:

  1. Scroll to the bottom of your home page, and click on "Discover More"
  2. Locate the "Academic Transcripts" card, then click on the bookmark icon on the
    top right corner of the card to add it to your home page.

Unofficial transcripts are not available for former students or alumni. Current students may print an unofficial transcript on any printer. No official transcripts are available on My.HPU.edu.

Official transcripts can be ordered via HPU’s Student Portal - My.HPU.edu or via Parchment.com. You will be required to establish your account after inclusion of certain identifying information with the first order. You must provide a valid credit or debit card, which will be charged when the transcript is sent. 

** Please note: HPU does not accept transcript requests via email, mail, or fax.

Paper official transcripts will be mailed via USPS First Class Mail within 3-5 business days from the date the transcript is ordered.

Important: The University is not responsible for undeliverable transcripts. Once the transcript leaves the University, it is the responsibility of the shipping/delivery company (FedEx, USPS, etc.). Lost/misdirected and/or damaged transcripts may result in having to request and pay for additional transcripts. 

Processing Methods:

  • Regular Processing ($10 per Transcript): For transcript orders received with the regular processing option selected, the transcript order will be completed and shipped within 3-5 business days via the delivery method selected in your order.
  • Rush Processing ($17 per transcript): For transcript orders received with the rush processing option selected, the transcript order will be completed and shipped within 2 business days via the delivery method selected in your order.

Delivery Methods:

  • Student Pick-Up (No additional fee) 
    • Paper Transcripts can be picked-up at the Registrar’s Office, 500 Ala Moana Blvd, Ste 5A. Office hours are from 8:00 am to 5:00 pm, Monday to Friday. A valid photo ID must be shown at time of pick up.
    • If you are unable to pick up the official transcript yourself, then you can request for a third party to pick it up on your behalf. To make the request, please send an email authorizing the third party to pick up your official transcript. Email must include the third party's full name and your transcript order number. Authorization emails must be sent from either your student email address (@my.hpu.edu) or from the email address that is tied to your Parchment account. Please send authorization emails to transcripts@hpu.edu
  • Regular 1st Class Mail ($2.50 additional fee)
  • International Regular 1st Class Mail ($5.40 additional fee)
  • Parchment provides expedited delivery service via FedEx. Please note that FedEx does not deliver to postal boxes. 
    • FedEx Domestic Overnight – U.S. Addresses Only: ($32.00 additional fee)
    • FedEx International Priority: ($58.00 additional fee)

Please read all information above before clicking links below. To go directly to ordering, choose one of the following links:

Students with My.HPU.edu Access

Former Students 


Authenticity of Paper Transcripts

The Registrar’s Office is dedicated to the privacy of our students and alumni data and provides state of the art authenticity and security of its transcripts. If you are concerned about the authenticity of the transcript, please contact the Transcripts department of the Registrar’s Office immediately.

For students who enrolled in any term since 1999, HPU offers electronic transcripts (eTranscripts), which can be sent to any valid email address in the world in a secure certified PDF (cPDF) format. These transcripts are considered official documents and can be validated as they have been digitally signed and certified by HPU. Please perform the following before ordering an eTranscript: 

  • It is the responsibility of the transcript requester to verify that the recipient will accept delivery of an Electronic PDF Transcript. (The recipient will be sent instructions on how to pull the certified PDF from a secure server.).
  • To avoid potential problems with spam filters, please instruct recipients to allow emails from Parchment (parchment.com).
  • To avoid duplicate charges, check with the recipient for the correct email address to send an official certified PDF transcript before requesting it.Oftentimes, schools have designated a generic mailbox for this purpose.

The cost for eTranscripts is $10 per transcript.  There are no additional express processing or express mail charges for RUSH orders because these are delivered to the email address you have designated. Understand that you must be very careful when entering the email address of the recipient because you will be charged for each request, valid or not. Once ordered, the recipient's email address cannot be changed. If the request needs to go to a different email address, a new order must placed. All charges for eTranscripts are nonrefundable.




When viewing an official electronic transcript from HPU, the software utilizes Adobe’s secure certified PDF technology and therefore may only be viewed using the free Adobe Reader or Adobe Acrobat. The default Mac preview application will not display the document correctly. If you do not have Adobe Reader installed, you can download it from Adobe at http://get.adobe.com/reader. For a step-by-step tutorial you may download the +ADDSTM Document Download Service -Mac Viewing Guide here.



A document that contains a digital signature can be instantly validated and when valid displays a blue ribbon on the notification bar across the top of the Adobe Reader. On older versions of the Adobe reader, the blue ribbon will be displayed on a pop-up screen and in the lower left corner of the frame of the application. The blue ribbon symbol is your assurance that the digital signature is valid, authentic, and the contents of the document have not been altered.


Please read all information above before clicking links below. To go directly to ordering, choose one of the following links:

Students with My.HPU.edu Access

Former Students





Third Parties

Important: If you are the student ordering your own official transcript, then do not click the link below. If you submit your transcript order via this link then your order will not be processed. 

Please click the link below if you are a Third Party Organization/Company requesting for Official Transcripts on behalf of the student. A Learner Consent form must be completed and signed by the student. Digital signatures will not be accepted, and will cause your order to be canceled.

Order Credentials on Behalf




Summer Hours (Wednesday, May 22 - Friday, August 2):
Monday - Thursday, 9:00 a.m. - 4:00 p.m. HST (What time is it now in Hawai`i?)
Friday, 9:00 a.m. - 12:00 p.m. HST (What time is it now in Hawai`i?)
Location: 500 Ala Moana Blvd, Suite 5A, Honolulu, HI 96813
Phone: (808) 544-0239
Email: transcripts@hpu.edu