Contact Us
We are here to help! The Business Office helps students, parents, and family members answer questions about billing, payment, refunds, tuition and fee charges, and more. We also assist the university community with incoming and outgoing payments, accounting, and financial reconciliation questions.
Students, Parents, and Families
In Person
Visit us in person - we love meeting our students and families!
Student Services Center
Waterfront Plaza
500 Ala Moana Blvd., Suite 5A
Honolulu, HI 96813
one-on-one assistance HOURS
8:00am-5:00pm HST
Cash payments are not accepted before 8:30am or after 4:00pm. Check payments can be received anytime during business hours. Save time by paying online! Learn more at hpu.edu/pay.
Closed for University Holidays.
Ask Sharky
HPU's custom chatbot, Sharky, is here to help! Keep an eye out for the helpful pop-up bubble on most HPU webpages.
DID YOU KNOW? Sharky is akamai (smart)!
Sharky's super-smart, AI-enabled tech can answer your specific questions like "what is my balance", "when is tuition due," "how do I pay", and much, much more! Try asking Sharky for help - and in the event Sharky isn't able to get you the answer you are looking for, you'll be able to select an office to email and we'll get back to you. Easy!
Phone
Call us at (808) 356-5272 and select one of the following options relevant to students and families:
- Payments, payment plans, holds, late fees, eBills, tuition, fees, your balance, 1098-T, payment portal: Option 2
- Financial Aid refunds, Perkins Loans, Nursing Loans: Option 3
PHONE HOURS MAY BE LIMITED based upon staff availability. In order to best serve you, if we are unavailable, our automated system will direct your call to voicemail. Please leave one (1) message including the student id number and we will return your call just as soon as we are able.
Please select one of the following options relevant to students and families:
- Payments, payment plans, holds, late fees, eBills, tuition, fees, your balance, 1098-T, payment portal: studentaccounts@hpu.edu
- Financial Aid refunds, Perkins Loans, Nursing Loans: gfa@hpu.edu
When emailing HPU offices, include the student ID.
Please send only one (1) message; multiple messages take longer for our staff to organize and result in delayed response times for all inquiries. Once we have received your email, we will respond. In general, requests for information are addressed in the order received. We appreciate your patience and understanding!
Staff, Faculty, Vendors, and NON-STUDENT Customers
Dial (808) 356-5272 and select:
- Option 2 - Student Accounts (all questions related to student financial accounts)
- Option 3 - Grants and Federal Aid (Financial Aid refunds, Perkins Loans, Nursing Loans)
- Option 4 - Accounts Payable (for vendor payments, employee expense reimbursements, p-card questions)
If unsure where to direct your inquriy, press 0 (zero).
Please choose the appropriate email address:
- Accounts Payable: apfinance@hpu.edu (vendor payments, employee expense reimbursements, p-card questions)
- Grants and Financial Aid: gfa@hpu.edu (Financial Aid refunds, Perkins Loans, Nursing Loans)
- Student Accounts:
- For questions related to a student account, including the student ID and email studentaccounts@hpu.edu
- For questions unrelated to a student account but handled by this team, such as deposit FOAP info, deposits, cashiering, HLRP, customer invoices, back-end processes, etc, email ar@hpu.edu
to visit accounts payable or grants & federal aid:
HPU Business Office
Waterfront Plaza
500 Ala Moana Blvd., Suite 6420
Honolulu, HI 96813
OFFICE HOURS
Monday – Friday, 8:00am – 5:00pm Hawaii Standard Time (except university holidays)
to visit student accounts or submit a university deposit for transmittal to the bank:
Student Services Center
Waterfront Plaza
500 Ala Moana Blvd., Suite 5A
Honolulu, HI 96813
OFFICE HOURS
Monday – Friday, 8:00am – 5:00pm Hawaii Standard Time (except university holidays)
SUMMER HOURS: During the Summer, HPU's Business Office will be closed for lunch from 12-1pm and will close at 4:30pm instead of 5pm.
CASHIERING HOURS: HPU accepts in-person cash payments Monday-Friday between the hours of 8:30am-4:00pm Hawaii Standard Time (except for university holidays). Checks, cashier's checks, and money orders may be delivered any time during the Student Service Center’s open hours and will be receipted or processed to the student account the following business day if delivered after 4:00pm. Cash payments are not accepted before 8:30am or after 4:00pm.
We respectfully request that university departments (not students) making deposits request an appointment when possible to ensure coverage and minimal interruption to student services. To request an appointment, click here.
HPU Business Office
500 Ala Moana Blvd., Suite 6420
Honolulu, HI 96813
The Business Office cashiering location in the Student Services Center processes receipts for incoming deposits of all types, including p-card reimbursements (must provide FOAP, contact Accounts Payable), expense reimbursements (must provide FOAP, contact Accounts Payable), cash and checks related to university activities, physical donations (first consult with University Advancement), and more.
Questions? Contact us at ar@hpu.edu or (808) 356-5272 (option 2).
WHERE TO GO:
Student Services Center
Waterfront Plaza
500 Ala Moana Blvd., Suite 5A
Honolulu, HI 96813
CASHIERING HOURS:
- HPU accepts in-person cash payments Monday-Friday between the hours of 8:30am-4:00pm Hawaii Standard Time (except for university holidays). Checks, cashier's checks, and money orders may be delivered any time during the Student Service Center’s open hours and will be receipted or processed to the student account the following business day if delivered after 4:00pm. Cash payments are not accepted before 8:30am or after 4:00pm.
- We respectfully request that university departments (not students) making deposits request an appointment when possible to ensure coverage and minimal interruption to our students. To request an appointment, click here.