eBill Statements and the Payment Portal

General Information

Hawai'i Pacific University provides students access to their financial account details (tuition, fee, housing, meal plan, and other charges) and their overall balance within their payment portal, also called Transact. All details about a student's financial transaction history and amount owed to HPU are available within the payment portal. 

Students: To access the payment portal, log into the myHPU portal, then click the Business & Payments envelope icon in the Student QuickLaunch section. 

Parents and other authorized users: To access the payment portal after your student has granted you access (see below), visit https://myebill.hpu.edu/

ABOUT EBILL STATEMENTS 

HPU's eBill Statements are documents created and published by HPU that provide an official record of the balance owed to the university as of the date the statement is created.  For an example of an eBill Statement, click here.. The eBill Statement is the same thing as an invoice or a bill. 

HPU creates eBill Statements every few weeks beginning approximately six weeks before the first day of classes each semester, and at least once a month during the semester. Students receive an email notification letting them know a new eBill Statement has been generated, asking them to log into the payment portal to view the document (statements are not attached to these mass-generated emails for security purposes). Parents and other authorized users will receive this email notification to the email addressed used to set up their payer account. Students with $0.00 balances will not receive an email notification, but a statement is still generated and viewable within the payment portal. Students (and authorized user) with a balance greater than $0.00 will receive automated email notifications, even when the balance is covered by a payment plan. This is to ensure you take the time at least once a month to monitor the balance and ensure there have been no changes to the amount owed or your payment plan. As outlined in HPU's Financial Responsibility Agreement, even if a student does not receive or review a statement, they are not absolved of my financial responsibility to pay HPU by the tuition payment deadline each semester. 

setting up an authorized user (someone else who can view a student's payment portal)

For instructions on how to set up a Payer, or authorized user, in the payment portal, click here. This process enables family members or other individuals the ability to log in and view the student's financial information at any time. Only a student can set up an authorized user or revoke an authorized user's permission to access their account. Adding an authorized user to a student's payment portal does not enable HPU staff to discuss details about a student account; under FERPA, only a FERPA authorized user may received details of a student account. More information on FERPA is available on the Registrar's website. 

EBILL STATEMENTS ARE ACCURATE AS OF THE date & time THEY ARE CREATED, AND THE BALANCE OWED MAY CHANGE IF THERE ARE CHANGES TO THE NUMBER AND TYPE OF COURSES ENROLLED, FULL OR PART-TIME STATUS, FINANCIAL AID ELIGIBILITY, AND A NUMBER OF OTHER FACTORS. A student's up-to-the-minute account balance is always available on the Overview page of the payment portal, and a detailed account history can be viewed anytime on the payment portal's Activity Details page.