Set Up Your HPU Account

MyHPU First Time Sign-In

Welcome to HPU! Before you can sign in to MyHPU and your other HPU tools, you need to activate your HPU account. You only have to do this once, and it takes just a few minutes.

Follow the steps below. The screenshots show you exactly what you will see along the way.

Before You Begin

Have these ready:

  • Your HPU username. You can find it in your admit packet.
  • Your personal email. Use the same personal email address you used on your HPU application. You will need to open an email we send there.
  • Your phone or computer. You will use it to set up a security method that protects your account.
Start Account Setup

Part 1: Verify Who You Are

 

Step 1: Go to the account setup page

Go to https://ftu.hpu.edu or use the Start Account Setup button above. You will see the Hawai'i Pacific University welcome screen with two boxes: Username and Personal Email.

HPU account setup welcome screen with empty Username and Personal Email fields and a Validate button.

 

Step 2: Enter your username

Type the username from your admit packet in the Username box.

Tip: Enter only your username. Do not include the @ symbol or anything after it. For example, enter sharkymano, not sharkymano@hpu.edu.

Username field filled in with the example username sharkymano, highlighted with a red box.

 

Step 3: Enter your personal email

In the Personal Email box, enter the personal email address you used on your HPU application. This must match what is on your application, or the next step will not work.

Personal Email field filled in with an example email address, highlighted with a red box

 

Step 4: Select Validate

When both boxes are filled in, the message below the button will say "All fields are valid." Select the Validate button.

Validate button highlighted with a red box after both fields are filled in.

 

Step 5: Look for the confirmation message

If your information matches our records, a message will appear below the Validate button letting you know your account was validated and an activation email is on its way to your personal email.

Seeing an error instead? Double check your username and email for typos, then see the Need Help? section at the bottom of this page.

Confirmation message below the Validate button stating the account has been validated and an email has been sent.

Part 2: Activate Your Account

 

Step 6: Open the activation email and select Activate HPU Account

Check the inbox of your personal email for a "Welcome to HPU!" email from the HPU ITS Team. Open it and select the Activate HPU Account button. A new browser window will open.

Don't see the email? Check your spam or junk folder first. If it is still not there, go back to Step 1 and start again to have a new email sent.

Activate soon. The activation link expires, so open it as soon as you can. If it has expired, start again at Step 1.

Welcome to HPU email from the HPU ITS Team with the Activate HPU Account button highlighted with a red box.

Part 3: Secure Your Account

 

Step 7: Set up a security method

Security methods (also called multi-factor authentication, or MFA) help make sure only you can get into your account. Choose one of these options and select Set up:

  • Authenticator App: use code from an app such as Google Authenticator or Microsoft Authenticator.
  • Okta Verify: install the free Okta Verify app on your phone or computer.
  • Phone: get a code sent to your phone.

Follow the on-screen instructions for the option you choose. You only need to set up one.

Good to know: Your personal email is automatically added as a way to recover your account if you ever get locked out.

Set up security methods screen showing three options: Authenticator App, Okta Verify, and Phone, each with a Set up button.

 

Step 8: Select "Forgot password?"

After you set up your security method, you will see a screen asking for your password. You have not created one yet, so do not type anything. Select the Forgot password? link below the Verify button instead.

Verify with your password screen with the Forgot password link highlighted with a red box.

 

Step 9: Create your password

Create a new password, type it again in the Re-enter password box, then select Reset Password. Your password must:

  • Be at least 10 characters long
  • Include at least 3 of these: a lowercase letter, an uppercase letter, a number, a symbol
  • Not include any part of your username
  • Not include your first or last name
  • Not match any of your last 4 passwords

Reset your Hawaii Pacific University password screen showing password requirements, New password and Re-enter password fields, and the Reset Password button.

 

Step 10: Select Continue

You will return to the security methods screen. Since you already set one up, you do not need to add another. You can add a backup method if you want, or just select Continue.

 

You're All Set!

When you see your HPU dashboard with the my.hpu.edu tile, your account is ready. From here you can open MyHPU and your other HPU tools. Next time, just sign in with your username, your new password, and your security method.

HPU Okta dashboard showing My Apps with the my.hpu.edu and Recovery Options tiles.

Need Help?

I entered the right information but got an error. Contact the HPU Helpdesk at help@hpu.edu. Include your name and username, and let them know you are setting up your account for the first time.

I can't get into the personal email I used on my application. Contact the Admissions office that admitted you so we can update your email on file. Then start again at Step 1.

Undergraduate Admissions
Graduate Admissions

I never got the activation email. Check your spam or junk folder. If it is not there, start again at Step 1 to send a new one.

I need to change my personal email later. After your account is set up, you can update it in Banner Self Service.